Our Core Infrastructure Services
Find the right resources to help you to plan and deploy Core infrastructure solutions. An integrated Microsoft infrastructure can help you to reduce IT complexity and cost, increase your returns on investment (ROI), and transform your core infrastructures into strategic assets. Our certified and experienced technical team is able to deliver any kind of Core infrastructure solutions with minimum service interruption and down time.
Find the right resources to help you to plan and deploy Core infrastructure solutions. An integrated Microsoft infrastructure can help you to reduce IT complexity and cost, increase your returns on investment (ROI), and transform your core infrastructures into strategic assets. Our certified and experienced technical team is able to deliver any kind of Core infrastructure solutions with minimum service interruption and down time.
Azure Basic Support - Azure Break/fix
Break/fix are technical incidents where there is a reasonable expectation that Microsoft is
causing the problem. We will handle escalation and communication with Microsoft during the
incident solving phase. The Basic Support plan gives you the possibility to submit support request through web or by e-mail.
Advanced Support
This support plan is suitable for customers who is bringing their environments from test and
development to production, or where the environment is becoming business important. The plan includes better response time SLA, and all elements from the Basic plan, in addition it includes the following:
Break/fix 24/7
The break/fix support on the
Advanced support plan is a 24/7/365 service available
round-the-clock all year.
Administrator
Administrator Support is a technical help and how-to support for qualified IT personnel managing Azure. The support is limited to Azure components delivered and covers basic and standard Azure configuration performed in the Azure Management Console.
Premium Support
The Premium support plan is suitable for customers that are dependent on the best response time SLAs
and where the cloud environments are business critical for external or internal users on a regular basis. The plan includes all support elements from the Advanced support plan, in addition it includes the following:
Hybrid break/fix escalation to MS
With the Premium support plan we will also escalate
break/fix incidents related to your hybrid or on
premise environment to MS Support.
Azure Consulting Services
For all support plans you have access to payable services such as advanced Azure consultancy services
and online onboarding workshops.
Based on this experience we offer high-end consulting services that supports a rapid implementation of Windows Azure, safely guided by our experienced experts. And will cover all the Azure offers
PaaS
SaaS
IaaS
Windows Server (Upgrade , Installation and configuration)
Break/fix are technical incidents where there is a reasonable expectation that Microsoft is
causing the problem. We will handle escalation and communication with Microsoft during the
incident solving phase. The Basic Support plan gives you the possibility to submit support request through web or by e-mail.
Advanced Support
This support plan is suitable for customers who is bringing their environments from test and
development to production, or where the environment is becoming business important. The plan includes better response time SLA, and all elements from the Basic plan, in addition it includes the following:
Break/fix 24/7
The break/fix support on the
Advanced support plan is a 24/7/365 service available
round-the-clock all year.
Administrator
Administrator Support is a technical help and how-to support for qualified IT personnel managing Azure. The support is limited to Azure components delivered and covers basic and standard Azure configuration performed in the Azure Management Console.
Premium Support
The Premium support plan is suitable for customers that are dependent on the best response time SLAs
and where the cloud environments are business critical for external or internal users on a regular basis. The plan includes all support elements from the Advanced support plan, in addition it includes the following:
Hybrid break/fix escalation to MS
With the Premium support plan we will also escalate
break/fix incidents related to your hybrid or on
premise environment to MS Support.
Azure Consulting Services
For all support plans you have access to payable services such as advanced Azure consultancy services
and online onboarding workshops.
Based on this experience we offer high-end consulting services that supports a rapid implementation of Windows Azure, safely guided by our experienced experts. And will cover all the Azure offers
PaaS
SaaS
IaaS
Windows Server (Upgrade , Installation and configuration)
- Upgrade, Planning, designing and implementation of Active Directory
- Planning and configuration of Group Policies
- ADFS and SSO Integration
- File and Print service configuration
- Active Directory System Migration
- Infrastructure service configuration (DNS, DHCP,NLB)
- IIS, (Configuration, Fine-tune, Optimized, upgrade)
- WSUS installation and configuration
System Center (SCCM, SCOM, SCVMM, SCO, SCSM)
- Any Product of System Center Family installation, configuration and Upgrade
- System Center Upgrade and Implementation (SCCM, SCOM, SCVMM, SCO, SCSM)
- Patch Management Solution Microsoft and 3rd party application
- Datacenter Consolidation and Virtualization
Our Security Solution Services
- Firewall configuration and Maintannce (Juniper, Fortgate)
- AntiVirus system installation and configuration
- AntiSpam solution installation and configuration
- Patches and updates management
- Authentication and Authorization
- Security system expansion and up gradation
- Security Policies and Procedures
- Integration and optimization
- High availability solutions
- Internet content filtering solution(web, chat, youtube, download, P2P, etc)
- Intrusion Detection and Prevention system implementation
Intelligent Datacenter Services
- Full System Documentation
- Data Centre Consolidation - Consultancy and Architecture Design Documents
- Private or Public Cloud service - Consultancy and Architecture Design Documentation
- Private cloud with Hyper-v – Cluster and High available implementation
- Public Cloud with Azure – High Available implementation
- Disaster Recovery solution
Communication and Collaboration
- Planning, designing and Documentation
- Exchange - online only Option (100%) cloud
- Hybrid with On Promised AD Directory Service Integration
- Hybrid with AD + ADFS Integration
- Hybrid with AD + ADFS Integration + On Premised Exchange
- Skype for Business Hybrid + Cloud PSTN Integration
- Skype for Business Hybrid + On Premised PBX Integration
- OneDrive for Business Hybrid Integration
- SharePoint, site planning and designing (Work flow, Form ... etc.)
- Automation O365 service
- Mail Box Migration
- On Promised Exchange implementation, Upgrade and Architecture consulting service
- On Promised Lotus Note Mail Service implementation, Upgrade and Architecture consulting service
Data and database Solution
- Planning, designing and Documentation
- SQL DB deployment
- SQL DB High availability solutions
- SQL DB Upgrade
- SQL DB cloud Migration
- BI dashboard
- Database Disaster Recovery planning and designing
SAP - Support and Service - ABAP
- Reports - Development of customized reports in ABAP using ALV (ABAP Listviewer)
- Interface - Some business processes may be maintained in external systems. For example Payroll, Fixed Assets, Dispute management etc. These external activities may need postings in SAP. Interface programs are developed to automate the postings in SAP.
- Enhancements - Generally in the case of large implementations a Global template Blue-print will be prepared and followed. If a plant or company code need additional configuration to meet their country specific or plant specific requirements, the template will be enhanced with new configurations.
- Forms - Development of layouts for Invoices, Account statements, Delivery notes etc using SMARTFORMS and SAP Scripts
- Workflow - Development of approval flow logic in SAP. For example GL master data changes should follow specific approval process.
- Data upload programs using BDC (Batch Data Communication) and BAPI (Business Application Programming Interface)
- Process automation programmes using BAPI (Business Application Programming Interface)
- Screen programming using screen painter.
SAP - Support and Service - BASIS
- Designed server architecture and performed sizing to define hardware required for the customer.
- Install and configure all required SAP database servers and application servers.
- Designing in DR/standby site planning, design, deployment and execution (DB).
- Defined and designed various clients like Golden Client, Test Client based on customer implementation strategy.
- Configuring extended client transport and transport mechanism.
- Installation of development server (DEV) with central system architecture and Quality server (QAS) with distributed architecture and production System (PRD).
- Installed various versions of SAP components like ERP, SRM, SCM, PLM, CRM etc..,
- Installed SAP GUI and configured logon groups etc..,
- Applied patches and maintained versions for SAP applications.
- Performed SAP Kernel upgrade.
- Designing policies for Notes Application and Package Implementation.
- Delta upgrade for PI-Basis component on BW server installation of BI cont component through SAINT.
- Setup transport management system along with Virtual Systems, Layers, Routes, etc..,
- Worked with hardware venders to finalize the hardware team to finalize the hardware.
- Enabled the web functionality for SAP ERP system (Internet communication framework).
- Worked with installation and startup issues of SAP ERP system.
- Configured profile parameters for default and instance profiles.
- Remote and local client copy.
- SAP multi-landscape design solution, architecture recommendation and strategies for continuous improvement.
- Administer the SAP database through SAP (apply database maintenance, design and maintain physical database layout, perform database reorganizations, design and implement backup and restore strategy, maintain database security, administer database performance, manage database storage, database problem determination and resolution, etc.).
- Maintain SAP performance by planning and executing SAP tuning strategies.
- Installing and Configuring SAP NetWeaver Gateway.
- Install and configure process integration on NW 7.31 and NW 7.4.
- Perform solution manager initial and basic configurations.
- Configure solution manager maintenance optimizer and generate stack to download medial from SAP SMP.
- Install and configure HANA for BW landscape.
- Install and post installation configurations for SAP Suite on HANA and SAP S4 HANA.
- SPS upgrades of all SAP landscapes.
- HANA multi tenancy conversion.
- Trouble shooting HANA issue which relates to access and performances.
- Upgrading/Patching of HANA database
- Install and configure BW landscape.
- Install and post installation configurations .
- Trouble shooting BW issue which relates to access and performances.
- Upgrading/Patching of BW database
IT Resource OUTSORSING
- IT Support with AMC (Desktop Support, Microsoft Support) on site or Remote Support with backend Level 300 Professional support.
- Security and Antivirus Support AMC
- Microsoft Support service AMC
- Firewall Support Service AMC
Software Licensing Service
- Kaspersky
